Refund & Cancellation Policy

Thank you for subscribing to Trevion CRM (operated by Brown Devs). We strive to provide premium sales automation products and lead tracking features to our teams.

1. Trial Users

Customers who have availed any free trial, demo period, pilot program, discounted trial, or evaluation access to the Services shall not be eligible for any refund under any circumstances after subscribing to a paid plan. By opting for a trial, the customer acknowledges that they have had sufficient opportunity to evaluate the Services before making a purchase decision.

2. Paid Subscription Refunds

For customers who directly subscribe to a paid plan without availing any trial period, a refund request may be submitted within fifteen (15) calendar days from the date of the initial payment. Refund requests received after the 15-day period shall not be eligible for any refund.

The Company reserves the right to review each refund request and may deny refunds in cases involving misuse, policy violations, fraudulent activity, excessive usage of the Services, or any other circumstances deemed inappropriate by the Company.

3. Partial Payments and Subscription Duration

If a customer is unable to complete the full payment and is offered a partial payment option at the sole discretion of the Company, such partial payment shall not be considered as a proportional purchase of the subscription term. The Company will not calculate service duration based on the percentage of payment made. For example, payment of 50% of an annual subscription fee shall not entitle the customer to six months of service.

4. Service Suspension Due to Non-Payment

In the event of non-payment of any due amount, installment, renewal fee, or agreed charge, the Company reserves the right to immediately suspend or terminate access to the Services without prior notice. No refund, credit, extension, or compensation shall be provided for any period during which the Services remain suspended due to non-payment.

5. Support & Assistance

If you experience any billing discrepancies, double-deductions, or would like to raise a refund request, please contact our billing coordinators directly: